Refund policy

If you're not completely satisfied, you have 30 days from delivery to request a return, exchange, or refund. We want you to be happy with your purchase.

To start a return, email us at support@shauco.com with:

● Your order number
● Reason for return (helps us improve!)
● Your vacuum brand and model
● Photo or short video showing the issue

Our team will respond within 48 hours with your return options.

 

Return Conditions

For Defective or Damaged Items

● We'll send a free replacement, OR
● Issue a full refund
● We cover shipping for verified defects
● Requires a photo/video showing the defect

 

For Change of Mind / Non-Defective Returns

● Product must be in resellable condition
● Return shipping is paid by the customer
● Refund issued within 4-10 business days of receiving the return
● Requires a photo/video confirming condition

 

Eco-Friendly Option

To reduce waste and environmental impact, we may offer a partial refund so you can keep the product. This saves shipping resources and you keep a useful tool for cleaning your dryer, refrigerator coils, car vents, or to gift to family. We'll discuss this option with you via email if applicable.

 

Exchanges

All exchanges ship immediately upon approval. If you're experiencing a product issue, an exchange is often the fastest solution.

What We Cannot Accept

● Returns requested after 30 days from delivery
● Products that are visibly damaged, abused, or missing components
● Returns without photo/video documentation

 

European Union 14 Day Cooling Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in resellable condition and in its original packaging. You'll also need proof of purchase. Return shipping is your responsibility unless the item is defective.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@shauco.com.